Beginning around mid-day (EST/US) on Friday, July 2, 2021, Kaseya’s Incident Response team learned of a potential security incident involving their VSA software.
As The PC Support Group uses Kaseya to support our clients, we are currently checking our system although at this stage do not believe that we have been affected. However, as a precautionary measure we have temporarily taken our Kaseya system offline.
Whilst the system is unavailable our clients’ antivirus software will continue to operate and, if they have backup services with us, they will also continue to operate as normal as they do not rely on the Kaseya VSA system.
Most importantly, we will continue to provide our usual IT support using other tools where necessary.
Our clients should not experience any change and should continue to use their systems as usual and contact us via the normal support channels should they experience any issues.
Some clients may have been set up to use our free remote access functionality as a temporary emergency home working measure during the COVID isolation period. If you are still using this facility, it will unfortunately be unavailable during the downtime of our system, but please contact our Support Team to discuss alternative permanent methods of remote connection.
Kaseya’s efforts have now shifted from root cause analysis and mitigating the vulnerability to beginning the execution the service recovery plan.
They are currently building our on-premises release of their software to make available to us and its other customers. They will begin the communication of the on-premises release process later today.
We will continue to work with Kaseya and only bring our system back on line when it is safe to do so and in the meantime we continue to support our clients.