Meet the Team

Get to know the faces that help to keep our clients happy.

Our Experienced Team

From the first point of contact with The PC Support Group, our dedicated support staff and expert engineers are always on hand to offer advice and expertise, going the extra mile to make sure our clients are happy. Get to know them here.

Phil Bird

Chief Executive Officer

Simon Albert

Chief Technical Officer

John Brogan

Operations Director

Stella Albert

Financial Controller

Duncan McEvoy

IT Support Manager

Jake Thomas

Client Success Manager

Dawn Boyle

Administration Manager

Dave Cummings

Service Desk Co-ordinator

Phil Case

Senior Support Engineer

Andy Cannon

Senior Support Engineer

Oluwaseyi Onamusi

Desktop Support Engineer

Gerard Riley

Desktop Support Engineer

Jordan Copsey

Desktop Support Engineer

Joining us soon...

Desktop Support Engineer

Phil Bird

Chief Executive Officer

With an IT technical background, Phil has over 30 years of director level experience and has previously successfully started, built and sold his own software company. When Phil isn’t absorbed in the business and hasn’t got a sports injury (sorry Phil), he enjoys keeping fit through running, going to the gym and road cycling. He also loves nature and hopes one day to get involved in a rewilding project. In the meantime he has to make do with letting a bit of his lawn be taken over by "weeds".

Simon Albert

Chief Technical Officer

Simon has 30 years of IT service, support and management experience; with 15 years at director level.
Prior to founding The PC Support Group in 2006, Simon was Head of IT for the European division of the world's largest paper producing organisation.
Having considerable technical knowledge, Simon has an eye for detail and he leads The PC Support Group’s drive to continually enhance efficiencies with the ongoing development of quality processes and world class systems.
Simon’s business philosophy is to ensure we listen and deeply understand our clients’ objectives and needs, then deliver to an outstanding level that exceeds expectations; and by doing this our success will naturally follow.
His personal philosophy is to speak up for the protection of nature, our environment, human and animal rights; whilst upholding the peace and rule of law through his role as a magistrate since 2020.

John Brogan

Operations Director

When he’s not being a self-confessed IT nerd, John enjoys a good board game with friends. Interestingly (or we think so,) John once lived in China training teachers at an international school. If you worked with him you would know how passionate John is about following processes!

Stella Albert

Financial Controller

Stella’s admin experience started with data entry for the world’s largest paper producer (which is where she met her future husband, Simon). She did all the admin when The PC support Group was still in its fledgling stages back in 2006 before it grew to the size it is today. Today Stella’s role in the business is to manage the day to day finances, invoicing and credit control; and crucially overseeing the monthly payroll run! When Stella has any free time, she likes to spend it having a nice walk with her family and Buster the dog or pottering in her garden at home.

Duncan McEvoy

IT Support Manager

Duncan has 30 years on his IT passport! He spent 23 years as Senior IT Engineer, Technology Distribution Manager and IT Manager for American Airlines – moving their entire European operations site during a snow storm, whilst keeping the business operational; that was fun, apparently! Duncan also worked on the Isle of Mann for the Bank of Ireland as Lead IT Engineer and Telecoms specialist on a project to develop the world’s first Offshore Internet Bank.

In his spare time, Duncan is an LFC fan and a bit of a Sci-Fi geek. He’s spent over 20 years teaching Historical European Martial Arts and if that wasn’t enough, he recently started competing in Strongman Competitions, before he gets too old for all that nonsense!

Jake Thomas

Client Success Manager

Jake has worked very successfully in sales for 11 years, specialising in VoIP phone systems before joining us. After 3 years as BDM with The PC Support Group, Jake moved into the new role of, 'Client Success Manager', which capitalises on one of his many strengths - enthusiasm (which is great to be around).

When he isn’t working, Jake likes to spend time with his family, supporting Liverpool FC, gaming and renovating his house.

Dawn Boyle

Administration Manager

Dawn has over 25 years’ experience in admin working for several of the emergency services as well as the Home Office and the NHS. Dawn takes care of most of the important general office duties such as stock control, client telephone billing & contracts as well as overseeing our staff H&S and HR requirements.
She is our office first aider (well qualified we think!) and most importantly our social organiser. What can we say – every office needs a Dawn! When she is not looking after us in the office, Dawn can be found exercising with glow sticks in the dark (don’t ask!)

Dave Cummings

Service Desk Co-ordinator

Dave has been in IT since 1999, starting with Y2K testing. He’s worked in the NHS, local government, and the private sector. Enthusiastic about new IT challenges, Dave enjoys online gaming, leading the 1st Kirkby Cubs, following Ferrari F1, and gardening. His favourite film is "Shawshank Redemption," and he loves steak, chips, and onion rings. Dave has excellent taste in films and food, we think!

Phil Case

Senior Support Engineer

Phil has been with The PC Support Group now for over ten years and done practically every IT role you can imagine which makes his experience pretty rounded. Phil loves travelling and particularly likes going on unusual holidays like when he travelled to Borneo and stayed in a long hut with locals. Different hey!

Andy Cannon

Senior Support Engineer

Andy has been in IT for over 30 years, starting off as an electronic engineer repairing Ethernet communications equipment. From there he worked in Network Support in The Big Smoke before returning to his northern roots and moving into field service.
He started at PCSG as a 2nd line support engineer before being promoted several times internally to the role he now does.
When Andy is not looking after our valued customers and keeping the rest of the support team in check, he likes to completely escape from computers and ringing phones. His idea of bliss is taking long walks with his dog and camping trips which are turning into glamping trips as he gets older (his words not ours!!)

Oluwaseyi Onamusi

Desktop Support Engineer

Seyi studied computer science at university and has been a Desktop Support Engineer for just over a year. Prior to that she was an IT Support Engineer at Cerco IT where she gained experience in CRMs and migrating between operating systems amongst other things. She describes herself as very dedicated (which we’re glad to hear) especially to her second love – football.

Gerard Riley

Desktop Support Engineer

Ged studied IT in university for 4 years, getting his BSc in Computer Security and an MSc. Since then he's been freelancing before joining The PC Support Group as a Desktop Support Engineer. His main hobby is following football, as 'an unfortunate supporter of Everton Football Club'! He also really enjoys collecting vinyl records.

Jordan Copsey

Desktop Support Engineer

Jordan graduated with a BSc in Computer Science from The University of Essex. His passion for IT kickstarted when he built his first computer at the age of 14 - Blue Peter, eat your heart out!

Getting to the heart of a problem and breaking it down to find a solution is one of the things Jordan enjoys most about his job. He's looking forward to deepening his knowledge of cyber security and cloud architecture here at PCSG.

Jordan also wants to get to know his new adopted home of Liverpool better and make time for his hobbies of keeping fit and enjoying a game or two of football (we'll skip over the fact that he's an Arsenal supporter ).

Joining us soon...

Desktop Support Engineer

We are recruiting for a new Desktop Support Engineer.

Why engage The PC Support Group? We are good at what we do, friendly, knowledgeable, and work hard to ensure your IT and Telecom Systems run smoothly.

Dawn Boyle, Administration Manager - The PC Support Group

Book a consultation

You can book a meeting with one of our consultants and we’ll be happy to discuss your current business challenge.

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