Remote IT Support

Improve efficiency, maximise your profits and realise your business potential with remote IT support from an award-winning partner you can trust.

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Remote IT Support Services
for SMEs

Proactive

Although you may not be able to see them, our Remote Only IT Support team is always there to help. From managing your cyber security to monitoring your network from a remote location, there’s always a dedicated remote engineer working on your network.

Flexible

The option for rolling monthly contracts means we must perform to the highest levels to retain your business and gives you the flexibility that you only pay for what you need.

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Our Remote IT Support Services

Features

Unlimited remote support

Call us as many times as you want. Our engineers can remotely connect to your computers at your convenience and immediately start working on a problem and they'll continue until the issue is resolved. No time limits and no extra hidden costs!

24/7 monitoring & management

Our systems monitor your IT infrastructure 24 hours a day, 7 days a week which means we can be more proactive in resolving issues if we receive any alerts or spot any negative trends

Dedicated IT manager

You will have a close relationship with a senior manager and in all likelihood, you will get to know many of our staff personally, making them a real extension of your business

Proactive maintenance

Our support includes a regular, comprehensive maintenance process, carried out remotely and securely, helping to prevent problems

Built-in cyber-security

All our service plans have built in levels of cyber-security, from basic managed anti-virus to a comprehensive multi-layered stack for maximum protection.

Benefits

Savings

By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help you to save thousands of pounds a year

Maximise productivity

Proactive remote management and strategic planning minimises downtime and ensures the best use of technology

Prevents problems

Your systems are proactively monitored remotely which means issues are resolved before impacting the business

Empower your business

Our expert team will advise you on the latest technologies that will make a real difference to your business

Protect your business

Access to our security knowledge and solutions helps protect your data and reduce the risk of cybercrime

"I'd struggle to find any sort of metric that hasn't improved, right across the board. We ended up saving about 25% on monthly IT support costs and make 80% less calls than we used to make to our old provider. When we do get in touch, most issues are resolved on the first call - often in around 10 minutes - but even complicated issues are usually fixed the same day. So, when I compare that to our old company where problems dragged on for days, or even months, the difference is massive.”

Kim Jardine, Financial Director - Cavern City Tours

Managed IT Service Providers: A Guide to Choosing The Right Partner.

Managed IT service providers can help businesses like yours to reach their full potential by providing additional support and consultancy. This allows you to focus on your business and what you do best, without worrying about IT issues.

Download your free eBook, Managed IT Service Providers: A Guide to Choosing The Right Partner.

Within this comprehensive guide, you’ll find a range of information to help you understand the world of managed IT and how it can benefit you and your business.

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FAQs

What is remote IT support?

Remote IT support offers assistance with troubleshooting and resolving technical issues without the need for on-site technicians. Your devices connect securely to the provider's system, allowing them to monitor for performance or security issues, diagnose problems, perform maintenance, and implement solutions remotely.

What are the advantages of a remote IT support service?

Remote IT support can provide a range of benefits for your business, such as:

* Faster resolutions: Technicians can access your systems directly, often leading to quicker fixes.

* Reduced costs: No travel expenses for on-site visits, potentially leading to lower support costs.

* Increased productivity: Minimal disruption to your workflow as most issues can be handled remotely.

* Wider expertise: Access to a larger pool of experienced professionals compared to internal resources.

* Improved security: Providers usually offer robust security protocols to protect your data during remote sessions.

* Extended support: Access to help whenever you need it, even outside regular business hours.

How can I find a remote IT service provider that I can trust?

When it comes to choosing the right provider, there are several things to look for that will help you choose with confidence. Consider the following:

* Experience and expertise: Look for providers with a proven track record in your industry.

* Security measures: Verify their data security protocols and ask about potential risks and mitigation strategies.

* Testimonials and reviews: Read customer feedback to understand their reputation and service quality.

* Communication and responsiveness: Ensure they have clear communication channels and respond promptly to inquiries.

* Pricing and cost transparency: Compare pricing models and service packages to find one that fits your budget.

* Support scope and limitations: Understand what type of issues they handle and any potential limitations in their services.

How much does remote IT support cost?

Pricing models for remote IT support can vary, but common options include:

* Per-issue fees: Pay only for specific issues you encounter.

* Hourly rates: Charged based on the time spent resolving your problem.

* Tiered monthly plans: A service plan that provides a set amount of access for a predetermined fee.

* Unlimited monthly plans: A service plan that provides full monitoring and unlimited support for a fixed fee.

Choosing the right model depends on your individual needs and usage patterns.

How secure is remote IT support?

Reputable remote IT support providers implement robust security measures, including:

* Securely encrypted connections: Protecting data exchange during remote sessions.

* Multi-factor authentication: Adding an extra layer of security for access control.

* Data privacy policies: Ensuring transparent and responsible data handling practices.

Remote Support You Can Rely On

If you're looking for a remote IT support partner you can trust and rely on, you’re in the right place. Set up a free, no-obligation discovery call with our experts to learn more about how we can support your business with best-in-class remote IT support.

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Remote IT Support