Co-managed IT support

Are you looking for external IT expertise to supplement your in-house resources?

Get a quote

Our co-managed IT support package is the ideal solution if you need a trusted partner to work along side your existing in-house IT Team.

Trusted

Co-managed IT support is the perfect solution for companies seeking a trusted partner to work alongside your existing in-house IT staff to co-manage their IT department.

Partnership

Our co-managed IT service combines your existing in-house IT team with our IT experts to create a single comprehensive, effective IT operation.

Benefits

  • Greater flexibility – with our rolling monthly contracts, you have greater flexibility to adapt according to your business requirements
  • Increased productivity – With a co-management approach, IT support is available even if your in-house staff is on vacation or taking sick leave. meaning reduced downtime and in turn, increase employee productivity.
  • Lower costs – with our fixed monthly fee, you have better control over your IT expenses as well as reduced overhead costs
  • Increased security- access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible.
  • alleviate the pressure on busy service desk staff – delegated workload and relief for drowning internal departments
  • Savings – Additional resources and skillsets for half the cost of an FTE

Features

  • Unlimited telephone assistance – You can call us as many times as you want, and it won’t cost you a penny more
  • 24/7 monitoring & management – Our systems monitor your IT infrastructure 24 hours a day, 7 days a week which means we can be more pro-active in resolving issues
  • Unlimited remote support – Our team can remotely connect to your computers and immediately start working on a problem. No time limits and no hidden costs!
  • Dedicated IT manager – you will have a close relationship with a senior manager and will get to know many of our staff personally, making them a real extension of your business
  • Unlimited on-site service – In the unlikely event we can’t fix your system remotely we will arrange for one of our locally based engineers to attend your site at no extra cost
  • Proactive maintenance – our support includes a regular, comprehensive maintenance process, carried out remotely and securely, helping to prevent problems.
  • More comprehensive support – A broad range of experience – our engineers will bring expertise beyond that of the existing in-house staff

“We use The PC Support Group to cover for planned absence of our internal staff. At times, as they have a few staff trained on our site, they have also been able to cover for last-minute unplanned absence.
We also occasionally use their services to supplement our internal capabilities when we’re busy managing other projects. Again, their staff have built a rapport with our IT team and our business and are able to continue service without problem.”

John GlennonNW Brands

Selecting the right IT Support and Service partner for your business.

Are you frustrated by ongoing computer problems or IT issues but don't know who to trust or even ask to help you to resolve them?

DownloadView all resources