Co-Managed IT Support

External IT expertise to supplement your in-house resources.

Add skills and/or resources at low cost
Free up in-house expertise
Access latest cyber-security and monitoring technology

Our co-managed IT support package is the ideal solution if you need a trusted partner to work along side your existing in-house IT Team.

Trusted

Co-managed IT support is the perfect solution for companies seeking a trusted partner to work alongside your existing in-house IT staff to co-manage their IT department.

Partnership

Our co-managed IT service combines your existing in-house IT team with our IT experts to create a single comprehensive, effective IT operation.

Get a free consultation

Our Co-Managed Support Services

Features

Unlimited telephone assistance

You can call us as many times as you want, and it won’t cost you a penny more

24/7 monitoring & management

Our systems monitor your IT infrastructure 24 hours a day, 7 days a week which means we can be more pro-active in resolving issues

Unlimited remote support

Our team can remotely connect to your computers and immediately start working on a problem. No time limits and no hidden costs

Dedicated IT manager

You will have a close relationship with a senior manager and will get to know many of our staff personally, making them a real extension of your business

Unlimited on-site service

In the unlikely event we can’t fix your system remotely we will arrange for one of our locally based engineers to attend your site at no extra cost

Proactive maintenance

Our support includes a regular, comprehensive maintenance process, carried out remotely and securely, helping to prevent problems

More comprehensive support

A broad range of experience – our engineers will bring expertise beyond that of the existing in-house staff

Benefits

Greater flexibility

With our rolling monthly contracts, you have greater flexibility to adapt according to your business requirements

Increased productivity

With a co-management approach, IT support is available even if your in-house staff is on vacation or taking sick leave. meaning reduced downtime and in turn, increase employee productivity

Lower costs

With our fixed monthly fee, you have better control over your IT expenses as well as reduced overhead costs

Increased security

Access to the latest technology and IT best practices. This reduces the burden on your in-house staff of having to stay abreast of emerging IT security threats and ensures that your company has the best protection possible

Alleviate the pressure on busy service desk staff

Delegated workload and relief for drowning internal departments

Savings

Additional resources and skillsets for half the cost of an FTE

We use The PC Support Group to cover for planned absence of our internal staff. At times, as they have a few staff trained on our site, they have also been able to cover for last-minute unplanned absences.
We also occasionally use their services to supplement our internal capabilities when we’re busy managing other projects. Again, their staff have built a rapport with our IT team and our business and are able to continue service without problem.

John Glennon, NW Brands

Managed IT Service Providers: A Guide to Choosing The Right Partner.

Managed IT service providers can help businesses like yours to reach their full potential by providing additional support and consultancy. This allows you to focus on your business and what you do best, without worrying about IT issues.

Download your free eBook, Managed IT Service Providers: A Guide to Choosing The Right Partner.

Within this comprehensive guide, you’ll find a range of information to help you understand the world of managed IT and how it can benefit you and your business.

Download now

FAQs

What is a co-managed IT support service?

Imagine collaborating with an expert IT team, with both your internal staff and an external provider sharing responsibilities for managing your IT infrastructure. That's co-managed IT support in a nutshell. It's a hybrid model where your in-house team tackles tasks they excel at, while the provider handles areas where they have specialist expertise or capacity.

Think of it as a flexible bridge between managing your IT entirely in-house and fully outsourcing it. You leverage the strengths of both worlds, creating a customised solution that suits your specific needs.

What are the benefits of co-managed IT services?

Co-managed IT can be beneficial for businesses for a number of reasons:

* Augment your existing team: Access specialised skills and resources to fill skill gaps or handle specific tasks.

* Cost-effective: Minimise expenses compared to fully outsourcing while retaining control.

* Increased efficiency: Focus your internal team on strategic initiatives while the provider handles routine tasks.

* Improved performance: Achieve optimal uptime and security with proactive monitoring and maintenance.

* Scalability: Adapt to your evolving needs with a flexible service model.

* Peace of mind: Collaborate with experienced professionals for enhanced security and proactive management.

Is co-managed IT right for my business?

Consider co-managed IT if:

* You have an established IT team seeking to extend their capabilities.
* You face specific IT challenges requiring specialised expertise.
* You want to reduce costs without sacrificing control.
* You desire a flexible and scalable IT solution.

However, if you have a very small IT team or limited budget, fully managed IT might be a better fit.

How are roles and responsibilities divided in co-managed IT?

The responsibility of roles can vary based on your business’ needs and your internal IT resource. However, many of our clients tend to outsource things like user support, routine maintenance, hardware management, network security and troubleshooting to us as their support provider.

This frees up their internal IT specialists to focus on more business-focused tasks that will help to drive innovation and improve productivity. For example, configuring and maintaining key software such as CRM and ERP systems.

However the partnership works, regular communication and collaboration are crucial for seamless service delivery.

How much does co-managed IT cost?

Pricing depends on the services chosen, the size of your IT environment, and the complexity of your needs. Generally, it's less expensive than fully managed IT while offering more control than traditional outsourced solutions. Often, providers offer flexible pricing models, so you can tailor the service to your budget

Book Consultation

You can book a meeting with one of our consultants and we’ll be happy to discuss your current business challenge.

Sign up to our newsletter

Get the latest news, IT advice and security tips directly to your inbox. Enter your email and stay up to date.