Achieving Service Excellence

Achieving Service Excellence is the bite-sized guide that describes the Service Excellence Cycle from The PC Support Group.

This proven formula combines a logical, structured, repeatable business process with a framework that allows our people to build rapport with clients, helping them to feel confident that they are in safe hands, that we really care about their business and that we can do a great job for them.

It’s helped us to win a number of customer service awards over the years and we’d like to share with you our thinking and how it works in practice.

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