The PC Support Group has discovered a potentially serious problem with version 8.5.322 of the AVG Anti-virus software. It may partially uninstall itself leaving the computer exposed to potential viruses.
Although reported in some other parts of the world it would appear that The PC Support Group was the first company to discover and report the problem in the UK.
Users are typically noticing the problem when they open MS Outlook and get a message relating to the ‘AVG Exchange add in’ being removed or unavailable although they can check by seeing if the AVG icon is still visible (usually on the bottom right of the screen).
The PC Support Group has worked with AVG to understand the problem and ensure its customers are updated with version 8.5.323 which overcomes this issue.
We take the security of our customer’s systems very seriously and it’s one of the reasons that we recommend AVG as over the last few years it has regularly come out as one of the top rated anti-virus packages available. We were therefore very surprised to discover this problem.
AVG responded quickly and a fixed version is already available. Within hours of the discovery we had upgraded most of our customers and the remainder will be completed very shortly.
Business users not supported by The PC Support Group should go to AVG web site, click on Support, choose the Downloads tab and then select the appropriate version to download and run. Then select the ‘Repair’ option and follow the prompts.
If you’re in any doubt then contact your IT support provider who should be able to advise you.