Privacy Policy

The PC Support Group Ltd, Seymour Chambers, 92 London Road, Liverpool, L3 5NW, Company No 2198426, has created this Privacy Policy to help you understand what personal data we process and how we use it in our business dealings with you. We are registered with the ICO (Registration No: Z9887811) and we are Cyber Essential certified.

If you have any questions about this Privacy Statement, you can contact us at info@pcsupportgroup.com

We are a Data Controller when we deal with our own clients, potential clients or website user data, however in some circumstances we are a Data Processor when we are engaged to assist our clients with their IT, telecoms or cybersecurity needs. In the circumstances where we are a Data Processor, the personal data we process is under instruction of our client and subject to their own Privacy Policy..

Our website is not intended, and we do not knowingly, collect data relating to children.

How we process your personal data

So that we can provide a service to you we need to process some of your personal data. We make sure that we only collect what we need and have outlined below the various ways in which we process your personal data:

When you visit our website:

We use cookies on our website which collect various types of personal data. This will include details about your visits to our website; page views, downloads, navigation and exit; IP address; geographical location; browser type and version; operating system; referral source; length of your visit.
Some of these cookies are necessary to ensure that the website works correctly, and other cookies require your consent. You can find out more about our cookies and how you can manage your consent in our cookie policy.
Our website may contain links to other external websites. We aren’t responsible for the practices, policies or content of such websites and suggest that you check their privacy policies to ensure that you are happy to continue browsing.

When you become one of our clients:

We will process your name and contact details so that we can fulfil our contract to you and answer any enquires you may have. If you are a consumer client, we will also process financial details about you to enable payment for our services.

When you join our marketing list:

We will collect your name and contact details so that we can send you appropriate marketing communications. For our business clients we use our legitimate interest to send you marketing messages unless you have opted out. You are welcome to unsubscribe at any time.

When you send us an enquiry:

You may have sent us an enquiry via our website. We will collect your name and contact details so that we can enter into correspondence with you and answer your enquiry.

When you download free content from our website:

We will collect your name, business email address and other business contact details so that we can provide you with the content you have requested and make contact with you in future.

How long we keep your personal data

If you are on our marketing list:

If you remain part of our active marketing list, we will keep your personal data until you opt out. At that point we will use a suppression list to ensure that we don’t contact you in error.

If you have consented to non-essential cookies:

We will keep your data in accordance with our cookie policy. That policy details how you can withdraw your cookie consent at any time.

If you are a client of ours:

We will keep your personal data for as long as we have a contract with you and then for a further 7 years in accordance with HMRC guidelines after which time your data will be deleted where possible, or archived away from user access if not.

How we use your personal data to communicate with you

Non-Marketing Communications will include:

Service messages, invoices, answers to enquiries and other communications to ensure that we deliver the services you have engaged us for.

Marketing Communications will include:

We send regular emails regarding services we offer as well as content marketing we hope you will find useful. We also use LinkedIn for direct messages to business contacts. You are welcome to unsubscribe from marketing messages at any time.
If you have consented to marketing cookies such as Facebook Pixels or other targeting cookies you may be served Ads regarding our services.

Social Media:

We use Facebook, Twitter, LinkedIn and YouTube. We sometimes use paid advertising on these platforms. You can find a copy of this Privacy Policy on our Facebook page in the ‘About’ section.

Who has access to your personal data

We share your personal data with various organisations for us to fulfil our contract with you, to help us run our business and to fulfil our legal obligations.

For a full list of organisations who we may share your personal data with, please see https://www.pcsupportgroup.com/sub-processor-list.

We ensure that our systems are robust, and we will only share your data with organisations who have appropriate safeguarding mechanisms in place such as Standard Contractual Clauses. We have Data Processing Agreements with our Data Processors and never sell personal data to third parties.

If The PC Support Group Ltd is sold or transfers its assets to another party, your personal data could be one of the transferred assets. If your personal data is transferred it will remain subject to this Privacy Policy. Your personal data will be passed onto a successor in the event of a liquidation or administration.

Your Rights

You have several rights which you can access free of charge. In certain circumstances we reserve the right to charge a reasonable fee if your requests are unfounded or excessive. Your rights are not absolute, but we will be happy to comply with your requests where we are required to by Data Protection legislation.

You have the right:

To be informed about the collection and use of your personal data.
To access your personal data via a Data Subject Access Request (DSAR)
To have inaccurate personal data corrected or completed
To have your personal data erased
To restrict our processing of your personal data
To request the transfer of any personal data you have provided to us
To object at any time to direct marketing
To object to automated decision making and profiling

For more information about these rights and when you can request them, please visit the Information Commissioners Guide to Data Subject Rights at https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights/individual-rights/.

If you wish to exercise any of these rights, please contact us at info@pcsupportgroup.com. We will respond to you within one month. If your request is complex and we require more time, we will contact you and let you know within the first month.

How you can submit a query or a complaint

We are always happy to answer your queries regarding privacy. Please contact us at info@pcsupportgroup.com

If you have a complaint, please get in touch with us so that we can resolve any concerns. You also have a right to lodge a complaint with the Information Commissioners Office if you believe your personal data has been processed in a way which does not comply with Data Protection Legislation. You can call the ICO helpline on 0303 123 1113 or visit their website at https://ico.org.uk/

Changes to this Privacy Policy

We keep this Privacy Policy under regular review. The most recent update is 11th April 2024.