Fully Managed IT Support for Businesses

Professional support. Trusted advice. Proactive maintenance. Get expert, award-winning, fully managed IT support for your business

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Managed IT Support Services
for SMEs

Proactive

Proactive monitoring and action by our dedicated team ensure the smooth and efficient running of your systems, maximising your use of technology and minimising downtime.

Flexible

The option for rolling monthly contracts means we must perform to the highest levels to retain your business and gives you the flexibility that you only pay for what you need.

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Our Fully Managed IT Support Services

Features

Unlimited remote support

Call us as many times as you want. Our team can remotely connect to your computers and immediately start working on a problem. No time limits and no hidden costs!

24/7 monitoring & management

Our systems monitor your IT infrastructure 24 hours a day, 7 days a week which means we can be more proactive in resolving issues

Built-in cyber-security

All our service plans have built in levels of cyber-security, from basic managed anti-virus to a comprehensive multi-layered stack for maximum protection.

Dedicated account manager

You will have a close relationship with a senior manager and will get to know many of our staff personally, making them a real extension of your business

On-site service

In the unlikely event we can't fix your system remotely, we can arrange for one of our locally-based engineers to attend your site

Proactive maintenance

Our support includes a regular, comprehensive maintenance process, carried out remotely and securely, helping to prevent problems

Benefits

Savings

By reducing faults, maintaining system efficiency and providing you with advice on best use, we can help to save you thousands of pounds a year

Maximise productivity

Proactive management and strategic planning minimises downtime and ensures the best use of technology

Prevents problems

Your systems are proactively monitored which means issues are resolved before impacting the business

Empower your business

Our expert team will advise you on the latest technologies that will make a real difference to your business

Protect your business

Access to our cyber security knowledge and solutions helps protect your data and reduce the risk of cybercrime

I can’t praise The PC Support Group highly enough. They earned our trust and confidence very quickly with their expertise, proactive approach and professionalism and we’ve enjoyed some immediate benefits. It is very reassuring to have a partner that works hard to really understand our business and what’s important to us.

Graham Russell, CEO - AMION Consulting

Managed IT Service Providers: A Guide to Choosing The Right Partner.

Managed IT service providers can help businesses like yours to reach their full potential by providing additional support and consultancy. This allows you to focus on your business and what you do best, without worrying about IT issues.

Download your free eBook, Managed IT Service Providers: A Guide to Choosing The Right Partner.

Within this comprehensive guide, you’ll find a range of information to help you understand the world of managed IT and how it can benefit you and your business.

Learn More

FAQs

What is a fully managed IT service?

Fully managed IT services involve outsourcing the management and maintenance of your entire IT infrastructure to a dedicated provider. This includes them delivering tasks like:

* Network and server monitoring: Proactive identification and resolution of potential issues to minimise downtime.

* Patch management and updates: Ensuring software, systems, and security remain current against evolving threats.

* Data backup and disaster recovery: Planning and implementing solutions to protect your data and ensure business continuity in emergencies.

* User support and troubleshooting: Assisting employees with technical issues and maintaining productivity.

* Strategic IT planning and guidance: Collaborating on long-term technology decisions aligned with your business goals.

Essentially, it's like having an expert IT department on retainer, but without the cost and complexity of employing a team, handling all your tech needs so you can focus on core business functions.

What is the difference between IT support and managed IT services?

IT support typically focuses on reactive assistance, providing helpdesk services and troubleshooting technical issues when they arise. Managed IT services, on the other hand, adopt a proactive approach, working as a business partner, providing advice and guidance whilst also aiming to prevent problems before they impact your business through continuous monitoring, maintenance, and security measures.

Why should I consider outsourcing my business' IT to an external partner?

Outsourcing your IT to an external partner can offer several benefits:

* Reduced costs: Predictable monthly fees replace potentially unpredictable reactive IT spending.

* Improved security: Proactive expertise and threat monitoring can offer enhanced data protection.

* Increased uptime and productivity: Fewer tech issues and faster troubleshooting can lead to greater efficiency.

* Access to expertise: You gain access to a larger pool of skilled IT professionals than you might be able to hire internally.

* Peace of mind: Focus on your core business knowing your IT is in good hands.

It's important to evaluate your specific needs and resources before making a decision.

How can I be sure to choose the right managed IT service partner?

Finding the right managed IT service partner is crucial. Consider these factors:

* Experience and expertise: Choose a provider with a proven track record of success in your industry. Check out our case studies to see The PC Support Group’s experience.

* Services offered: Ensure their offerings align with your specific needs and priorities.

* Reputation and customer reviews: Look for positive feedback, testimonials and references.

* Cost and transparency: Compare pricing models and ensure fees are clearly defined.

* Communication and collaboration: Choose a partner with strong communication skills and a collaborative approach.

For more information download our guide to selecting the right IT support partner for your business.

Do I still have control over my IT infrastructure?

Outsourcing IT management doesn't mean relinquishing control. Reputable providers should offer transparency, regular communication, and collaborative decision-making to ensure you stay informed and involved in your IT strategy.

Choosing a trusted partner allows you to take advantage of their expertise while retaining overall control and focusing on your business goals.

Improve Your Productivity With Our Fully Managed IT Support Services

If you're looking for a managed IT support partner you can trust and rely on, you’re in the right place. Set up a free, no-obligation discovery call with our experts to learn more about how we can support your business with best-in-class IT support.

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