That’s the question that The PC Support Group were able to answer when we took part in the recent Green Business Showcase – part of the International Festival for Business.
Our stand is (pictured below) ready to receive the constant stream of visitors who chatted to Regional Director Marc Halstead and Brand Ambassador Pam Case to discover what we are doing to make a difference.
Our entire business structure significantly reduces the need for high levels of travel which in turn massively reduces our carbon emissions.
Our powerful technology sets us apart from in the world of IT Support. It enables us to fix well over 90% of problems remotely so we don’t have to waste fuel travelling to and from customer sites. Not only does this make sense for the environment but our customers get a faster, more efficient and lower cost service!
We also reduce our impact on the environment by storing all information within our sophisticated Customer Relationship Management system, massively reducing our paper usage. This increases our customer service as we can access customer information quickly and efficiently, proving again that being “green” makes business sense.
Visitors to our stand were really impressed that our no-tie-in contracts offer unlimited remote and telephone support. They were also pleasantly surprised that for a multi-award winning company, our contracts don’t “cost the earth” either!
Wherever possible The PC Support Group also recycles paper, plastic, glass, and cardboard through the local council schemes.
The servers on which we run our internal systems are hosted at Rackspace Datacentre who provide carbon neutral hosting through tree planting. Rackspace is planting between 300-400 trees a month! Other projects from our hosting partners include the utilisation of a data centre, opened in June 2008, that utilises the latest power efficient technology and runs on environmentally friendly energy. They also use energy efficient Dell AMD Opteron and Intel Xeon servers which have low voltage processors, SFF hard drives and DDR2 memory, meaning they consume less power than prior server models.
All of this ensures that we keep our carbon footprint to a minimum and helps our client’s become more environmentally friendly… without even realising it!
If you have any other ideas of how we can decrease our impact on the environment that we would welcome your ideas. Simply e-mail them to firstname.lastname@example.org.