Helping achieve ambitious expansion plans
A faith-based charitable organisation that is transforming the lives of thousands of people in the UK, Asia and Africa.
About the project
Frontline’s outsourced technology partner The PC Support Group transitioned the charity’s IT systems to a cost-effective, streamlined and efficient cloud-based solution, equipping it with the tools and systems to help it achieve its ambitious expansion plans.
“The PC Support Group project team did a fantastic job of leading us through this transition – from looking at the available options, to helping us identify ways we could maximise the benefits. The team were brilliantly committed to getting it right for us.”John GibsonCEO, Frontline Trust
- Modernised, streamlined and integrated IT infrastructure enables flexible, productive and secure ways of working
- IT administration and budgeting significantly simplified and more transparent
- 40% reduction in monthly support costs
- Long term partnership with The PC Support Group ensures ongoing best advice and guidance
- Thousands of pounds saved through efficiency gains, plus major capital investment avoided
- Frontline’s life-changing social services and community programmes extended as a result, on Merseyside and in India and Africa.
- Expert IT support and access to a wide range of technical skills
Frontline Trust is a thriving, faith-based charity located in Liverpool. It has more than 1000 members of all ages who take part in a huge range of activities every day throughout Merseyside and beyond. It has an extensive outreach programme and supports children and families by providing day nursery and parent and toddler group services.
With its sister charity, the Imagine If Trust, Frontline also delivers essential social and community projects on Merseyside, tackling food poverty, homelessness and isolation, and in Asia and Africa too, providing education, healthcare and support services for vulnerable women and children in countries such as India and the Democratic Republic of Congo.
There are 40 employed staff and a further 250 volunteers working across the two organisations, and ambitious plans for a major expansion of its community projects and support services.
Frontline was launched in 1992. In common with many charitable organisations, its IT systems and equipment had been constructed and operated on a piecemeal basis, with tactical investments in new infrastructure taking place to fix individual problems and to meet immediate, often short-term requirements. The result was a patchwork of technologies and functionality.
In recent years, as its programme of outreach, social services and community projects has grown both in the UK and abroad, Frontline’s IT requirements have become steadily more sophisticated.
Its growing team of employed and volunteer workers require secure, flexible access to data and systems and an ability to work collaboratively, with fast access to technical support when they need assistance.
Despite the best efforts of its in-house IT engineer to keep systems and equipment up and running, Frontline was facing the prospect of potentially significant capital expenditure to update its failing IT infrastructure.
Servers were reaching end of life, there were real risks of downtime and lost data, the data back-up measures were limited, files were often stored on local machines and it was extremely difficult for staff and volunteers to work remotely. In a nutshell, Frontline’s IT environment was no longer fit for purpose and it was time for a root and branch reassessment of its options.
The PC Support Group spent time with Frontline to understand current and future working patterns and requirements – and its aspirations for the role IT could play in achieving its goals.
Frontline was keen to utilise cloud systems and approved The PC Support Group’s recommendation to move its entire email and file sharing systems to Microsoft Office 365, all in the cloud, removing the need for investment in local servers and reducing operating costs.
Microsoft Azure was also added to the mix to manage user logins, completely removing the need for a new, on premise server, while Frontline also decided to discontinue its inhouse IT support function, moving to The PC Support Group’s fully managed, outsourced service.
A comprehensive implementation plan was developed by The PC Support Group’s project management team to handle all aspects of the deployment, ongoing roll out and achievement of a smooth transition to the new tools, services and ways of working.